Resources & FAQ | South Jersey Professional Solutions℠ - Notary Public NJ
    
    
    
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                    Emergency Notary Services Available 24/7
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                <h1 class="display-4 fw-bold mb-4">Resources & FAQ</h1>
                <p class="lead mb-4">Find answers to common questions about our notary services, Remote Online Notarization (RON), mobile notarization, and business packages. Your complete guide to professional notary services in South Jersey.</p>
                
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                        <small>RON • Emergency • Pricing • Business</small>
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                    <p class="text-muted mb-3">Download our comprehensive checklist to ensure you have everything needed for your notarization.</p>
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            <h2 class="h2 mb-3" style="color: var(--primary-navy);">Frequently Asked Questions</h2>
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    <!-- Question 1 -->
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            <span>What legal support services does South Jersey Professional Solutions℠ provide?</span>
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            <p>South Jersey Professional Solutions℠ offers comprehensive legal support services including:</p>
            <ul>
                <li><strong>Document Preparation:</strong> Power of attorney, healthcare directives, HIPAA releases, living wills</li>
                <li><strong>Mobile Legal Support:</strong> We come to you anywhere in Salem, Cumberland, or Gloucester counties</li>
                <li><strong>Remote Online Notarization (RON):</strong> Secure digital legal document processing</li>
                <li><strong>Emergency Legal Support:</strong> 24/7 availability for urgent legal document needs</li>
                <li><strong>Business Legal Support:</strong> Ongoing packages for small businesses and organizations</li>
                <li><strong>Healthcare Facility Support:</strong> Specialized legal document services for medical facilities</li>
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            <p>Our unique combination of EMT training and legal expertise ensures your documents are handled with both medical and legal precision.</p>
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            <p>Legal support focuses on <strong>document preparation and notarization</strong> rather than legal advice. We help you:</p>
            <ul>
                <li><strong>Prepare legal documents</strong> correctly and efficiently</li>
                <li><strong>Navigate notarization requirements</strong> with expert guidance</li>
                <li><strong>Access mobile services</strong> on your schedule</li>
                <li><strong>Save costs</strong> compared to traditional law firm fees</li>
            </ul>
            <p>While attorneys provide legal advice and representation, we specialize in making legal document preparation accessible, affordable, and convenient for South Jersey residents and businesses.</p>
            <div class="disclaimer-box">
                <p><em><strong>Important:</strong> As a notary signing agent, I cannot provide legal advice, explain document contents, or instruct on document completion. For legal questions, please consult with an attorney.</em></p>
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            <p>Our legal support stands out because:</p>
            <ul>
                <li><strong>Dual Expertise:</strong> EMT + legal training for healthcare and emergency situations</li>
                <li><strong>True Mobility:</strong> We travel throughout Salem, Cumberland, and Gloucester counties</li>
                <li><strong>24/7 Emergency Response:</strong> Available when you need us most</li>
                <li><strong>RON Capability:</strong> Secure remote services via BlueNotary</li>
                <li><strong>Healthcare Specialization:</strong> Understanding of medical facility requirements</li>
                <li><strong>Small Business Focus:</strong> Tailored packages for ongoing legal support needs</li>
            </ul>
            <p>We're the only legal support provider in South Jersey combining emergency medical training with comprehensive legal document expertise.</p>
        </div>
    </div>

    <!-- Question 4 -->
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            <span>Do you provide legal support for small businesses in South Jersey?</span>
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            <p>Absolutely! Our business legal support packages include:</p>
            <div class="package-grid">
                <div class="package-item">
                    <h4>Basic Package - $200/month</h4>
                    <ul>
                        <li>10 signatures</li>
                        <li>2 RON sessions</li>
                        <li>2 document preparations</li>
                        <li>Same-day response</li>
                    </ul>
                </div>
                <div class="package-item">
                    <h4>Premium Package - $375/month</h4>
                    <ul>
                        <li>Unlimited signatures</li>
                        <li>4 RON sessions</li>
                        <li>VIP scheduling</li>
                        <li>Priority support</li>
                    </ul>
                </div>
            </div>
            <p><strong>Additional Services:</strong></p>
            <ul>
                <li><strong>Document Templates:</strong> Power of attorney, business agreements, compliance forms</li>
                <li><strong>Emergency Support:</strong> Same-day response for urgent business needs</li>
                <li><strong>Multi-location Service:</strong> We serve all your business locations across our three-county area</li>
            </ul>
            <p>Perfect for law firms, healthcare facilities, auto dealers, and any business needing regular legal document support.</p>
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                <p><strong>Ready to get started?</strong> <a href="/contact" class="btn-link">Contact us today</a> to discuss your business legal support needs!</p>
            </div>
        </div>
    </div>
</div>

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                            What types of documents can you notarize?
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                            <p>We can notarize most legal documents including:</p>
                            <ul>
                                <li><strong>Legal Documents:</strong> Power of attorney, healthcare directives, living wills, HIPAA releases</li>
                                <li><strong>Real Estate:</strong> Deeds, mortgage documents, property transfers, refinancing papers</li>
                                <li><strong>Business:</strong> Contracts, agreements, corporate resolutions, partnership documents</li>
                                <li><strong>Personal:</strong> Affidavits, sworn statements, acknowledgments, jurats</li>
                                <li><strong>Financial:</strong> Loan documents, banking forms, investment papers</li>
                            </ul>
                            <p><strong>We cannot notarize:</strong> Wills, vital records (birth/death certificates), documents where we have a financial interest, or incomplete documents.</p>
                        </div>
                    </div>
                </div>
                
                <div class="accordion-item">
                    <h2 class="accordion-header">
                        <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#general2">
                            What identification do I need to bring?
                        </button>
                    </h2>
                    <div id="general2" class="accordion-collapse collapse" data-bs-parent="#generalAccordion">
                        <div class="accordion-body">
                            <p>You must present a current, government-issued photo ID. Acceptable forms include:</p>
                            <ul>
                                <li>Driver's license or state-issued ID card</li>
                                <li>U.S. passport or passport card</li>
                                <li>Military ID</li>
                                <li>Permanent resident card (green card)</li>
                            </ul>
                            <p><strong>Important:</strong> The ID must be current (not expired), contain a photograph, and include your signature. We cannot accept photocopies, expired IDs, or foreign documents without proper authentication.</p>
                        </div>
                    </div>
                </div>
                
                <div class="accordion-item">
                    <h2 class="accordion-header">
                        <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#general3">
                            Do I need to sign the document before you arrive?
                        </button>
                    </h2>
                    <div id="general3" class="accordion-collapse collapse" data-bs-parent="#generalAccordion">
                        <div class="accordion-body">
                            <p><strong>No, do not sign the document beforehand!</strong> For most notarizations, you must sign in the presence of the notary. This is a legal requirement to verify your identity and willingness to sign.</p>
                            <p><strong>What to do instead:</strong></p>
                            <ul>
                                <li>Review the document thoroughly before our arrival</li>
                                <li>Have all signers present with valid ID</li>
                                <li>Prepare any questions about the document content</li>
                                <li>Ensure the document is complete and filled out (except signatures)</li>
                            </ul>
                            <p><strong>Note:</strong> For copy certifications or documents already signed, different rules apply. Contact us if you're unsure about your specific situation.</p>
                        </div>
                    </div>
                </div>
                
                <div class="accordion-item">
                    <h2 class="accordion-header">
                        <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#general4">
                            Can you provide legal advice about my documents?
                        </button>
                    </h2>
                    <div id="general4" class="accordion-collapse collapse" data-bs-parent="#generalAccordion">
                        <div class="accordion-body">
                            <p><strong>No, as a notary public, I cannot provide legal advice.</strong> This includes:</p>
                            <ul>
                                <li>Explaining what documents mean or their legal implications</li>
                                <li>Recommending which type of notarization you need</li>
                                <li>Advising whether you should sign a document</li>
                                <li>Helping you fill out legal forms</li>
                            </ul>
                            <p><strong>What I can do:</strong></p>
                            <ul>
                                <li>Verify your identity and witness your signature</li>
                                <li>Explain the notarization process</li>
                                <li>Ensure documents are properly notarized per NJ law</li>
                                <li>Refer you to appropriate legal professionals when needed</li>
                            </ul>
                            <p><strong>Recommendation:</strong> Consult with an attorney for legal questions about your documents before scheduling notarization.</p>
                        </div>
                    </div>
                </div>
            </div>
        </div>

        <!-- Mobile Notary Services -->
        <div class="faq-category" data-category="mobile">
            <div class="d-flex align-items-center mb-4">
                <div class="category-icon mobile-icon">
                    <i class="fas fa-car"></i>
                </div>
                <div class="ms-3">
                    <h3 class="h4 mb-1" style="color: var(--primary-navy);">Mobile Notary Services</h3>
                    <p class="text-muted mb-0">Questions about our mobile notary services and travel</p>
                </div>
            </div>
            
            <div class="accordion" id="mobileAccordion">
                <div class="accordion-item">
                    <h2 class="accordion-header">
                        <button class="accordion-button" type="button" data-bs-toggle="collapse" data-bs-target="#mobile1">
                            What areas do you serve and what are the travel fees?
                        </button>
                    </h2>
                    <div id="mobile1" class="accordion-collapse collapse show" data-bs-parent="#mobileAccordion">
                        <div class="accordion-body">
                            <p><strong>Service Area:</strong> We serve Salem, Cumberland, and Gloucester Counties in New Jersey.</p>
                            
                            <h6>Travel Fees (from Pittsgrove, NJ):</h6>
                            <ul>
                                <li><strong>0-10 miles:</strong> FREE travel</li>
                                <li><strong>11-20 miles:</strong> $20 travel fee</li>
                                <li><strong>21-30 miles:</strong> $30 travel fee</li>
                                <li><strong>Beyond 30 miles:</strong> Contact for custom pricing</li>
                            </ul>
                            
                            <p><strong>Major areas we serve include:</strong></p>
                            <div class="row">
                                <div class="col-md-4">
                                    <strong>Salem County:</strong><br>
                                    Salem, Pennsville, Carneys Point, Woodstown, Elmer
                                </div>
                                <div class="col-md-4">
                                    <strong>Cumberland County:</strong><br>
                                    Bridgeton, Millville, Vineland, Deerfield, Fairfield
                                </div>
                                <div class="col-md-4">
                                    <strong>Gloucester County:</strong><br>
                                    Glassboro, Clayton, Pitman, Sewell, Mullica Hill
                                </div>
                            </div>
                            
                            <p class="mt-3"><strong>Use our ZIP code checker on the Contact page to verify service and get exact travel fees!</strong></p>
                        </div>
                    </div>
                </div>
                
                <div class="accordion-item">
                    <h2 class="accordion-header">
                        <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#mobile2">
                            How far in advance should I schedule mobile notary services?
                        </button>
                    </h2>
                    <div id="mobile2" class="accordion-collapse collapse" data-bs-parent="#mobileAccordion">
                        <div class="accordion-body">
                            <p><strong>Regular Services:</strong> We recommend scheduling at least 24-48 hours in advance for the best availability, especially during business hours (8 AM - 5 PM).</p>
                            
                            <p><strong>Same-Day Service:</strong> Available with a $25 same-day fee. Subject to availability and current schedule.</p>
                            
                            <p><strong>Emergency Services:</strong> Available 24/7 with 15-minute average response time. Emergency fee of $35 applies for after-hours service.</p>
                            
                            <p><strong>Business Packages:</strong> Clients with monthly packages get priority scheduling and can often book same-day without additional fees.</p>
                            
                            <p><strong>Peak Times:</strong> End of month, Fridays, and loan closing seasons tend to be busier. Book early during these periods.</p>
                        </div>
                    </div>
                </div>
                
                <div class="accordion-item">
                    <h2 class="accordion-header">
                        <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#mobile3">
                            What happens if I need to cancel or reschedule?
                        </button>
                    </h2>
                    <div id="mobile3" class="accordion-collapse collapse" data-bs-parent="#mobileAccordion">
                        <div class="accordion-body">
                            <p><strong>Cancellation Policy:</strong></p>
                            <ul>
                                <li><strong>24+ hours notice:</strong> No cancellation fee</li>
                                <li><strong>2-24 hours notice:</strong> $25 cancellation fee</li>
                                <li><strong>Less than 2 hours:</strong> $50 cancellation fee</li>
                                <li><strong>No-show:</strong> Full service fee charged</li>
                            </ul>
                            
                            <p><strong>Rescheduling:</strong> Free if done with 24+ hours notice. Same-day rescheduling subject to availability and may incur fees.</p>
                            
                            <p><strong>Weather/Emergency Cancellations:</strong> No fees for cancellations due to severe weather or genuine emergencies.</p>
                            
                            <p><strong>Business Package Clients:</strong> More flexible cancellation terms with reduced or waived fees.</p>
                        </div>
                    </div>
                </div>
            </div>
        </div>

        <!-- Remote Online Notarization (RON) -->
        <div class="faq-category" data-category="ron">
            <div class="d-flex align-items-center mb-4">
                <div class="category-icon ron-icon">
                    <i class="fas fa-video"></i>
                </div>
                <div class="ms-3">
                    <h3 class="h4 mb-1" style="color: var(--primary-navy);">Remote Online Notarization (RON)</h3>
                    <p class="text-muted mb-0">Questions about our RON services and technology</p>
                </div>
            </div>
            
            <div class="accordion" id="ronAccordion">
                <div class="accordion-item">
                    <h2 class="accordion-header">
                        <button class="accordion-button" type="button" data-bs-toggle="collapse" data-bs-target="#ron1">
                            What is Remote Online Notarization (RON) and how does it work?
                        </button>
                    </h2>
                    <div id="ron1" class="accordion-collapse collapse show" data-bs-parent="#ronAccordion">
                        <div class="accordion-body">
                            <p><strong>RON allows you to get documents notarized online via secure video conference.</strong> Here's how it works:</p>
                            
                            <ol>
                                <li><strong>Schedule:</strong> Book your RON session through our Calendly link</li>
                                <li><strong>Upload:</strong> Send your documents via secure BlueNotary platform</li>
                                <li><strong>Identity Verification:</strong> Advanced ID verification using knowledge-based authentication</li>
                                <li><strong>Video Session:</strong> Live video call where you sign documents electronically</li>
                                <li><strong>Digital Seal:</strong> I apply my digital notary seal and signature</li>
                                <li><strong>Completion:</strong> You receive the notarized documents electronically</li>
                            </ol>
                            
                            <p><strong>Requirements:</strong></p>
                            <ul>
                                <li>Computer, tablet, or smartphone with camera and microphone</li>
                                <li>Stable internet connection</li>
                                <li>Valid government-issued photo ID</li>
                                <li>Documents in electronic format (PDF preferred)</li>
                            </ul>
                            
                            <p><strong>RON is legally equivalent to in-person notarization in New Jersey.</strong></p>
                        </div>
                    </div>
                </div>
                
                <div class="accordion-item">
                    <h2 class="accordion-header">
                        <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#ron2">
                            What are your RON pricing and availability?
                        </button>
                    </h2>
                    <div id="ron2" class="accordion-collapse collapse" data-bs-parent="#ronAccordion">
                        <div class="accordion-body">
                            <p><strong>RON Pricing (Time-Based):</strong></p>
                            <ul>
                                <li><strong>Morning (8 AM - 12 PM):</strong> $35 per session</li>
                                <li><strong>Mid-Day (12 PM - 4 PM):</strong> $30 per session</li>
                                <li><strong>Afternoon (4 PM - 8 PM):</strong> $25 per session</li>
                                <li><strong>After Hours (8 PM - 8 AM):</strong> $35 per session + $35 emergency fee</li>
                            </ul>
                            
                            <p><strong>What's Included:</strong></p>
                            <ul>
                                <li>Up to 3 document notarizations per session</li>
                                <li>Identity verification and authentication</li>
                                <li>Digital notary seal and signature</li>
                                <li>Secure document delivery</li>
                                <li>Session recording (as required by law)</li>
                            </ul>
                            
                            <p><strong>Business Package Discounts:</strong> Monthly packages include RON sessions at reduced rates.</p>
                            
                            <p><strong>Availability:</strong> 7 days a week, with emergency RON available 24/7.</p>
                        </div>
                    </div>
                </div>
                
                <div class="accordion-item">
                    <h2 class="accordion-header">
                        <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#ron3">
                            Is RON secure and legally valid?
                        </button>
                    </h2>
                    <div id="ron3" class="accordion-collapse collapse" data-bs-parent="#ronAccordion">
                        <div class="accordion-body">
                            <p><strong>Yes! RON is fully legal and secure in New Jersey.</strong></p>
                            
                            <p><strong>Legal Authority:</strong></p>
                            <ul>
                                <li>Authorized under NJ P.L.2021, c.179</li>
                                <li>We are BlueNotary platform authorized</li>
                                <li>RON documents have same legal validity as in-person notarization</li>
                                <li>Accepted by courts, banks, and government agencies</li>
                            </ul>
                            
                            <p><strong>Security Features:</strong></p>
                            <ul>
                                <li><strong>Identity Verification:</strong> Multi-factor authentication and knowledge-based questions</li>
                                <li><strong>Tamper-Evident:</strong> Digital seals prevent document alteration</li>
                                <li><strong>Session Recording:</strong> All sessions recorded and stored securely for 10 years</li>
                                <li><strong>Audit Trail:</strong> Complete digital record of the notarization process</li>
                                <li><strong>Encryption:</strong> End-to-end encryption for all communications and documents</li>
                            </ul>
                            
                            <p><strong>Compliance:</strong> We follow all NJ Notary Manual requirements and maintain $100,000 E&O insurance.</p>
                        </div>
                    </div>
                </div>
            </div>
        </div>

        <!-- Document Preparation -->
        <div class="faq-category" data-category="document">
            <div class="d-flex align-items-center mb-4">
                <div class="category-icon document-icon">
                    <i class="fas fa-file-alt"></i>
                </div>
                <div class="ms-3">
                    <h3 class="h4 mb-1" style="color: var(--primary-navy);">Document Preparation</h3>
                    <p class="text-muted mb-0">Questions about document preparation services</p>
                </div>
            </div>
            
            <div class="accordion" id="documentAccordion">
                <div class="accordion-item">
                    <h2 class="accordion-header">
                        <button class="accordion-button" type="button" data-bs-toggle="collapse" data-bs-target="#document1">
                            What types of documents can you prepare?
                        </button>
                    </h2>
                    <div id="document1" class="accordion-collapse collapse show" data-bs-parent="#documentAccordion">
                        <div class="accordion-body">
                            <p><strong>We prepare common legal documents including:</strong></p>
                            
                            <div class="row">
                                <div class="col-md-6">
                                    <h6>Healthcare Documents:</h6>
                                    <ul>
                                        <li>Healthcare directives</li>
                                        <li>Living wills</li>
                                        <li>HIPAA authorization forms</li>
                                        <li>Medical power of attorney</li>
                                    </ul>
                                    
                                    <h6>Legal Documents:</h6>
                                    <ul>
                                        <li>General power of attorney</li>
                                        <li>Limited power of attorney</li>
                                        <li>Affidavits</li>
                                        <li>Sworn statements</li>
                                    </ul>
                                </div>
                                <div class="col-md-6">
                                    <h6>Business Documents:</h6>
                                    <ul>
                                        <li>Basic contracts</li>
                                        <li>Non-disclosure agreements</li>
                                        <li>Business affidavits</li>
                                        <li>Corporate acknowledgments</li>
                                    </ul>
                                    
                                    <h6>Personal Documents:</h6>
                                    <ul>
                                        <li>Name change affidavits</li>
                                        <li>Residency affidavits</li>
                                        <li>Identity verification forms</li>
                                        <li>Travel consent letters</li>
                                    </ul>
                                </div>
                            </div>
                            
                            <p><strong>Note:</strong> Document preparation fee is $30. We cannot prepare wills, complex legal documents, or provide legal advice.</p>
                        </div>
                    </div>
                </div>
                
                <div class="accordion-item">
                    <h2 class="accordion-header">
                        <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#document2">
                            How long does document preparation take?
                        </button>
                    </h2>
                    <div id="document2" class="accordion-collapse collapse" data-bs-parent="#documentAccordion">
                        <div class="accordion-body">
                            <p><strong>Typical Timeframes:</strong></p>
                            <ul>
                                <li><strong>Simple documents (affidavits, basic POA):</strong> 24-48 hours</li>
                                <li><strong>Healthcare directives:</strong> 2-3 business days</li>
                                <li><strong>Complex documents:</strong> 3-5 business days</li>
                                <li><strong>Rush service:</strong> Same-day or next-day (+$25 rush fee)</li>
                            </ul>
                            
                            <p><strong>Process:</strong></p>
                            <ol>
                                <li><strong>Consultation:</strong> Discuss your needs and gather information</li>
                                <li><strong>Preparation:</strong> Draft document based on your requirements</li>
                                <li><strong>Review:</strong> You review and request any changes</li>
                                <li><strong>Finalization:</strong> Final document prepared for signing</li>

                                <li><strong>Notarization:</strong> Schedule notarization of completed document</li>
                            </ol>
                            
                            <p><strong>Business Package Clients:</strong> Included document preparation services with faster turnaround times.</p>
                            
                            <p><strong>Emergency Document Prep:</strong> Available for urgent situations with same-day completion (+$25 rush fee).</p>
                        </div>
                    </div>
                </div>
                
                <div class="accordion-item">
                    <h2 class="accordion-header">
                        <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#document3">
                            Do you provide legal advice when preparing documents?
                        </button>
                    </h2>
                    <div id="document3" class="accordion-collapse collapse" data-bs-parent="#documentAccordion">
                        <div class="accordion-body">
                            <p><strong>No, we cannot provide legal advice.</strong> As a notary public and paralegal student, I can prepare documents based on standard templates and your specific information, but I cannot:</p>
                            <ul>
                                <li>Advise which type of document you need</li>
                                <li>Explain legal implications or consequences</li>
                                <li>Recommend specific legal strategies</li>
                                <li>Interpret complex legal language</li>
                            </ul>
                            
                            <p><strong>What we can do:</strong></p>
                            <ul>
                                <li>Prepare documents using standard legal forms</li>
                                <li>Fill in your specific information accurately</li>
                                <li>Ensure proper formatting and completion</li>
                                <li>Refer you to qualified attorneys when needed</li>
                            </ul>
                            
                            <p><strong>Recommendation:</strong> For complex legal matters, consult with a licensed attorney before document preparation.</p>
                        </div>
                    </div>
                </div>
            </div>
        </div>

        <!-- Business & Subscription Packages -->
        <div class="faq-category" data-category="business">
            <div class="d-flex align-items-center mb-4">
                <div class="category-icon business-icon">
                    <i class="fas fa-briefcase"></i>
                </div>
                <div class="ms-3">
                    <h3 class="h4 mb-1" style="color: var(--primary-navy);">Business & Subscription Packages</h3>
                    <p class="text-muted mb-0">Questions about our monthly business packages</p>
                </div>
            </div>
            
            <div class="accordion" id="businessAccordion">
                <div class="accordion-item">
                    <h2 class="accordion-header">
                        <button class="accordion-button" type="button" data-bs-toggle="collapse" data-bs-target="#business1">
                            What business packages do you offer?
                        </button>
                    </h2>
                    <div id="business1" class="accordion-collapse collapse show" data-bs-parent="#businessAccordion">
                        <div class="accordion-body">
                            <p><strong>We offer several monthly subscription packages:</strong></p>
                            
                            <div class="row">
                                <div class="col-md-6">
                                    <h6>General Business Packages:</h6>
                                    <ul>
                                        <li><strong>Basic ($200/month):</strong> 10 signatures, 2 RON sessions, 2 document preparations, 1 free same-day service</li>
                                        <li><strong>Premium ($375/month):</strong> Unlimited signatures, 4 RON sessions, 4 document preparations, VIP scheduling priority</li>
                                    </ul>
                                    
                                    <h6>Auto Dealer Packages:</h6>
                                    <ul>
                                        <li><strong>Basic ($175/month):</strong> 25 signatures</li>
                                        <li><strong>Premium ($300/month):</strong> 50 signatures</li>
                                        <li><strong>Enterprise ($500/month):</strong> Unlimited signatures</li>
                                    </ul>
                                </div>
                                <div class="col-md-6">
                                    <h6>Correctional Facilities:</h6>
                                    <ul>
                                        <li><strong>Basic ($300/month):</strong> 20 notarizations</li>
                                        <li><strong>Premium ($500/month):</strong> Unlimited notarizations</li>
                                    </ul>
                                    
                                    <h6>Package Benefits:</h6>
                                    <ul>
                                        <li>Priority scheduling</li>
                                        <li>Reduced travel fees</li>
                                        <li>Dedicated support</li>
                                        <li>Volume discounts</li>
                                        <li>Flexible cancellation terms</li>
                                    </ul>
                                </div>
                            </div>
                            
                            <p><strong>All packages include our standard $100K E&O insurance coverage.</strong></p>
                        </div>
                    </div>
                </div>
                
                <div class="accordion-item">
                    <h2 class="accordion-header">
                        <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#business2">
                            How do business packages save money?
                        </button>
                    </h2>
                    <div id="business2" class="accordion-collapse collapse" data-bs-parent="#businessAccordion">
                        <div class="accordion-body">
                            <p><strong>Significant cost savings compared to individual services:</strong></p>
                            
                            <div class="row">
                                <div class="col-md-6">
                                    <h6>Basic Package Example:</h6>
                                    <p>Individual pricing: 10 signatures ($25) + 2 RON ($60) + 2 doc prep ($60) + travel fees = <strong>$145+ per use</strong></p>
                                    <p>Package price: <strong>$200/month</strong> with additional benefits</p>
                                </div>
                                <div class="col-md-6">
                                    <h6>Premium Package Example:</h6>
                                    <p>For high-volume users, unlimited signatures alone would cost $100+ per month at individual rates</p>
                                    <p>Package price: <strong>$375/month</strong> with unlimited usage</p>
                                </div>
                            </div>
                            
                            <p><strong>Additional Savings:</strong></p>
                            <ul>
                                <li>Reduced or waived travel fees</li>
                                <li>No same-day service fees for package clients</li>
                                <li>Priority scheduling reduces wait times</li>
                                <li>Bulk document preparation discounts</li>
                                <li>Flexible cancellation terms save cancellation fees</li>
                            </ul>
                        </div>
                    </div>
                </div>
                
                <div class="accordion-item">
                    <h2 class="accordion-header">
                        <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#business3">
                            Can I upgrade or downgrade my business package?
                        </button>
                    </h2>
                    <div id="business3" class="accordion-collapse collapse" data-bs-parent="#businessAccordion">
                        <div class="accordion-body">
                            <p><strong>Yes! Our packages are designed to be flexible:</strong></p>
                            
                            <p><strong>Upgrading:</strong></p>
                            <ul>
                                <li>Can upgrade at any time during your billing cycle</li>
                                <li>Pro-rated billing for the remainder of the month</li>
                                <li>Immediate access to higher tier benefits</li>
                                <li>Unused services from lower tier roll over when applicable</li>
                            </ul>
                            
                            <p><strong>Downgrading:</strong></p>
                            <ul>
                                <li>Changes take effect at next billing cycle</li>
                                <li>30-day notice recommended</li>
                                <li>Use remaining services before downgrade date</li>
                                <li>Can always upgrade again if needs change</li>
                            </ul>
                            
                            <p><strong>Seasonal Adjustments:</strong> Perfect for businesses with seasonal fluctuations. Many clients upgrade during busy periods and downgrade during slower months.</p>
                            
                            <p><strong>Trial Period:</strong> New business package clients get a 30-day trial to ensure the package meets their needs.</p>
                        </div>
                    </div>
                </div>
            </div>
        </div>

        <!-- Pricing & Payment -->
        <div class="faq-category" data-category="pricing">
            <div class="d-flex align-items-center mb-4">
                <div class="category-icon pricing-icon">
                    <i class="fas fa-dollar-sign"></i>
                </div>
                <div class="ms-3">
                    <h3 class="h4 mb-1" style="color: var(--primary-navy);">Pricing & Payment</h3>
                    <p class="text-muted mb-0">Questions about our pricing structure and payment options</p>
                </div>
            </div>
            
            <div class="accordion" id="pricingAccordion">
                <div class="accordion-item">
                    <h2 class="accordion-header">
                        <button class="accordion-button" type="button" data-bs-toggle="collapse" data-bs-target="#pricing1">
                            What are your standard notarization fees?
                        </button>
                    </h2>
                    <div id="pricing1" class="accordion-collapse collapse show" data-bs-parent="#pricingAccordion">
                        <div class="accordion-body">
                            <p><strong>Standard Notarization Fees:</strong></p>
                            <ul>
                                <li><strong>General Notarization:</strong> $2.50 per signature</li>
                                <li><strong>Real Estate/Mortgage Documents:</strong> $15 per act</li>
                                <li><strong>Loan Signing Services:</strong> $125-$150 per appointment</li>
                                <li><strong>Document Preparation:</strong> $30 per document</li>
                            </ul>
                            
                            <p><strong>RON Pricing (Time-Based):</strong></p>
                            <ul>
                                <li><strong>Morning (8 AM - 12 PM):</strong> $35 per session</li>
                                <li><strong>Mid-Day (12 PM - 4 PM):</strong> $30 per session</li>
                                <li><strong>Afternoon (4 PM - 8 PM):</strong> $25 per session</li>
                            </ul>
                            
                            <p><strong>Additional Fees:</strong></p>
                            <ul>
                                <li><strong>Same-Day Service:</strong> +$25</li>
                                <li><strong>After-Hours/Emergency:</strong> +$35</li>
                                <li><strong>Travel Fees:</strong> $0 (0-10 mi), $20 (11-20 mi), $30 (21-30 mi)</li>
                            </ul>
                            
                            <p><strong>Discounts Available:</strong></p>
                            <ul>
                                <li><strong>Law Firms/Healthcare:</strong> 10% discount</li>
                                <li><strong>Non-Profits:</strong> 15% discount</li>
                                <li><strong>Business Package Clients:</strong> Volume pricing</li>
                            </ul>
                        </div>
                    </div>
                </div>
                
                <div class="accordion-item">
                    <h2 class="accordion-header">
                        <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#pricing2">
                            What payment methods do you accept?
                        </button>
                    </h2>
                    <div id="pricing2" class="accordion-collapse collapse" data-bs-parent="#pricingAccordion">
                        <div class="accordion-body">
                            <p><strong>We accept multiple payment methods for your convenience:</strong></p>
                            
                            <div class="row">
                                <div class="col-md-6">
                                    <h6>Preferred Methods:</h6>
                                    <ul>
                                        <li><strong>Credit/Debit Cards:</strong> Visa, MasterCard, American Express, Discover</li>
                                        <li><strong>Digital Payments:</strong> QuickBooks Payments, PayPal, Venmo</li>
                                        <li><strong>Bank Transfer:</strong> ACH transfers for business clients</li>
                                        <li><strong>Business Checks:</strong> From established business clients</li>
                                    </ul>
                                </div>
                                <div class="col-md-6">
                                    <h6>Payment Timing:</h6>
                                    <ul>
                                        <li><strong>Individual Services:</strong> Payment due at time of service</li>
                                        <li><strong>Business Packages:</strong> Monthly billing on signup date</li>
                                        <li><strong>Large Projects:</strong> 50% deposit, balance on completion</li>
                                        <li><strong>Emergency Services:</strong> Payment required before service</li>
                                    </ul>
                                </div>
                            </div>
                            
                            <p><strong>Cash Policy:</strong> We accept cash but prefer electronic payments for security and record-keeping purposes.</p>
                            
                            <p><strong>Business Billing:</strong> Established business clients can request NET 15 payment terms with approved credit application.</p>
                        </div>
                    </div>
                </div>
                
                <div class="accordion-item">
                    <h2 class="accordion-header">
                        <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#pricing3">
                            Do you offer any discounts or special pricing?
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                    </h2>
                    <div id="pricing3" class="accordion-collapse collapse" data-bs-parent="#pricingAccordion">
                        <div class="accordion-body">
                            <p><strong>Yes! We offer several discount programs:</strong></p>
                            
                            <div class="row">
                                <div class="col-md-6">
                                    <h6>Professional Discounts:</h6>
                                    <ul>
                                        <li><strong>Law Firms:</strong> 10% discount on all services</li>
                                        <li><strong>Healthcare Facilities:</strong> 10% discount</li>
                                        <li><strong>Non-Profit Organizations:</strong> 15% discount</li>
                                        <li><strong>Senior Citizens (65+):</strong> 5% discount on individual services</li>
                                    </ul>
                                    
                                    <h6>Volume Discounts:</h6>
                                    <ul>
                                        <li><strong>Multiple Documents:</strong> 5% off 5+ signatures</li>
                                        <li><strong>Repeat Clients:</strong> Loyalty discount after 5+ appointments</li>
                                        <li><strong>Multi-Appointment Days:</strong> 10% off when booking multiple appointments same day</li>
                                    </ul>
                                </div>
                                <div class="col-md-6">
                                    <h6>Seasonal Promotions:</h6>
                                    <ul>
                                        <li><strong>New Client Special:</strong> 15% off first service</li>
                                        <li><strong>Referral Program:</strong> $25 credit for successful referrals</li>
                                        <li><strong>Holiday Specials:</strong> Various promotions throughout the year</li>
                                    </ul>
                                    
                                    <h6>Business Package Savings:</h6>
                                    <ul>
                                        <li><strong>Volume Pricing:</strong> Up to 40% savings vs individual services</li>
                                        <li><strong>No Travel Fees:</strong> Waived for package clients in service area</li>
                                        <li><strong>Priority Scheduling:</strong> No same-day fees</li>
                                    </ul>
                                </div>
                            </div>
                            
                            <p><strong>Note:</strong> Discounts cannot be combined unless specifically stated. Business package clients receive the best overall value.</p>
                        </div>
                    </div>
                </div>
            </div>
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                            <p><strong>Regular Business Hours:</strong></p>
                            <ul>
                                <li><strong>Monday - Friday:</strong> 8:00 AM - 5:00 PM</li>
                                <li><strong>Saturday:</strong> 9:00 AM - 3:00 PM (by appointment)</li>
                                <li><strong>Sunday:</strong> Emergency services only</li>
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                            <p><strong>Service-Specific Hours:</strong></p>
                            <div class="row">
                                <div class="col-md-6">
                                    <h6>RON Services:</h6>
                                    <ul>
                                        <li><strong>Daily:</strong> 8:00 AM - 8:00 PM</li>
                                        <li><strong>Emergency RON:</strong> 24/7 available</li>
                                    </ul>
                                    
                                    <h6>Loan Signings:</h6>
                                    <ul>
                                        <li><strong>Monday - Saturday:</strong> 7:00 AM - 9:00 PM</li>
                                        <li><strong>Sunday:</strong> 10:00 AM - 6:00 PM</li>
                                    </ul>
                                </div>
                                <div class="col-md-6">
                                    <h6>Emergency Services:</h6>
                                    <ul>
                                        <li><strong>24/7/365:</strong> Always available</li>
                                        <li><strong>Average Response:</strong> 15 minutes</li>
                                    </ul>
                                    
                                    <h6>Business Packages:</h6>
                                    <ul>
                                        <li><strong>Priority Hours:</strong> 7:00 AM - 7:00 PM</li>
                                        <li><strong>Extended Access:</strong> Early morning/evening by arrangement</li>
                                    </ul>
                                </div>
                            </div>
                            
                            <p><strong>Holiday Schedule:</strong> Modified hours on major holidays. Emergency services always available.</p>
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                        <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#scheduling2">
                            How do I schedule an appointment?
                        </button>
                    </h2>
                    <div id="scheduling2" class="accordion-collapse collapse" data-bs-parent="#schedulingAccordion">
                        <div class="accordion-body">
                            <p><strong>Multiple convenient ways to schedule:</strong></p>
                            
                            <div class="row">
                                <div class="col-md-6">
                                    <h6>Online Scheduling (Preferred):</h6>
                                    <ul>
                                        <li><strong>Calendly:</strong> <a href="https://calendly.com/notarypublicnj" target="_blank">calendly.com/notarypublicnj</a></li>
                                        <li><strong>Available 24/7</strong> for booking</li>
                                        <li><strong>Real-time availability</strong> and instant confirmation</li>
                                        <li><strong>Automated reminders</strong> via email and SMS</li>
                                    </ul>
                                    
                                    <h6>Phone Scheduling:</h6>
                                    <ul>
                                        <li><strong>Business Line:</strong> (856) 388-2341</li>
                                        <li><strong>Emergency Line:</strong> (877) 906-1157</li>
                                        <li><strong>Business Hours:</strong> 8 AM - 5 PM</li>
                                    </ul>
                                </div>
                                <div class="col-md-6">
                                    <h6>Email Scheduling:</h6>
                                    <ul>
                                        <li><strong>Email:</strong> <a href="/cdn-cgi/l/email-protection" class="__cf_email__" data-cfemail="5930373f36192a33292b363f3c2a2a30363738352a77362b3e">[email&#160;protected]</a></li>
                                        <li><strong>Response Time:</strong> Within 4 hours during business hours</li>
                                        <li><strong>Include:</strong> Service type, preferred date/time, location</li>
                                    </ul>
                                    
                                    <h6>Emergency Scheduling:</h6>
                                    <ul>
                                        <li><strong>Call:</strong> (877) 906-1157</li>
                                        <li><strong>Text:</strong> Same number for urgent requests</li>
                                        <li><strong>Available:</strong> 24/7/365</li>
                                    </ul>
                                </div>
                            </div>
                            
                            <p><strong>What to Include When Scheduling:</strong></p>
                            <ul>
                                <li>Type of service needed (notarization, RON, document prep)</li>
                                <li>Number of documents and signers</li>
                                <li>Preferred date and time</li>
                                <li>Location (address with ZIP code)</li>
                                <li>Contact information</li>
                                <li>Any special requirements or time constraints</li>
                            </ul>
                        </div>
                    </div>
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                    <h2 class="accordion-header">
                        <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#scheduling3">
                            What if I have an emergency or urgent notarization need?
                        </button>
                    </h2>
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                        <div class="accordion-body">
                            <p><strong>We specialize in emergency notary services!</strong> As a licensed EMT and notary, I understand urgent situations.</p>
                            
                            <p><strong>Emergency Contact:</strong></p>
                            <ul>
                                <li><strong>Phone:</strong> (877) 906-1157</li>
                                <li><strong>Text:</strong> Same number for fastest response</li>
                                <li><strong>Available:</strong> 24 hours a day, 7 days a week, 365 days a year</li>
                                <li><strong>Average Response Time:</strong> 15 minutes</li>
                            </ul>
                            
                            <p><strong>Emergency Situations We Handle:</strong></p>
                            <div class="row">
                                <div class="col-md-6">
                                    <ul>
                                        <li>Hospital bedside signings</li>
                                        <li>Nursing home urgent documents</li>
                                        <li>Legal deadline emergencies</li>
                                        <li>Travel document emergencies</li>
                                        <li>Correctional facility urgent needs</li>
                                    </ul>
                                </div>
                                <div class="col-md-6">
                                    <ul>
                                        <li>Business crisis documentation</li>
                                        <li>Real estate closing emergencies</li>
                                        <li>Power of attorney urgencies</li>
                                        <li>Healthcare directive emergencies</li>
                                        <li>Court filing deadlines</li>
                                    </ul>
                                </div>
                            </div>
                            
                            <p><strong>Emergency Pricing:</strong></p>
                            <ul>
                                <li><strong>After-Hours Fee:</strong> +$35 (8 PM - 8 AM, weekends, holidays)</li>
                                <li><strong>Same-Day Fee:</strong> +$25 (if scheduled same day during business hours)</li>
                                <li><strong>Standard Service Fees:</strong> Apply in addition to emergency fees</li>
                                <li><strong>Travel Fees:</strong> Standard rates apply</li>
                            </ul>
                            
                            <p><strong>What to Have Ready for Emergency Calls:</strong></p>
                            <ul>
                                <li>Exact location and contact information</li>
                                <li>Type of documents needing notarization</li>
                                <li>Number of signers and their availability</li>
                                <li>Urgency level and deadline</li>
                                <li>Any special circumstances (hospital, facility, etc.)</li>
                            </ul>
                        </div>
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                </div>
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    </div>
</section>

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                <h2 class="h2 mb-4">Still Have Questions?</h2>
                <p class="lead mb-5">Can't find the answer you're looking for? Our team is here to help with personalized support for your notary service needs.</p>
                
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                    <span class="badge bg-primary">$100K E&O</span>
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